Last updated: 30 June 2026

Template, not legal advice. Adjust the windows, terms, and exceptions to match your actual billing and local consumer law, with counsel's review.

Refund Policy

This Refund Policy explains how refunds work for paid Reticle subscriptions, operated by [Your Company].

14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase. We will refund the amount charged for that initial term to your original payment method.

How to request a refund

Email billing@reticle.sh from the address on your account, with your account details and the reason for the request. We aim to process eligible refunds within 5–10 business days; the time for funds to appear depends on your payment provider.

Renewals

Renewal charges (after the first term) are generally non-refundable, but you can cancel at any time to stop future renewals. Cancelling stops the next charge; it does not refund the current term except as required by law.

Annual plans

For annual plans cancelled after the 14-day window, we may, at our discretion, offer a pro-rated refund for the unused full months remaining, less any discount applied for annual billing.

What isn't refundable

• Usage-based or one-time charges already incurred.
• Plans cancelled after the applicable refund window (except where local law requires otherwise).
• Accounts terminated for breach of our Terms of Service.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction.

Chargebacks

If you have a billing concern, please contact us first, we'd rather fix it directly than through a chargeback, which can lead to account suspension while it's investigated.

Contact

Billing questions? Email billing@reticle.sh.