Last updated: 19 August 2026

Refund Policy

This Refund Policy explains how refunds work for paid Reticle subscriptions, operated by Reticle, based in Bengaluru, Karnataka, India.

14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase. We will refund the amount charged for that initial term to your original payment method.

How to request a refund

Email hey@reticle.sh from the address on your account, with your account details and the reason for the request. We aim to process eligible refunds within 5 to 10 business days; the time for funds to appear depends on your payment provider.

Renewals

Renewal charges (after the first term) are generally non-refundable, but you can cancel at any time to stop future renewals. Cancelling stops the next charge; it does not refund the current term except as required by law.

Annual plans

For annual plans cancelled after the 14-day window, we may, at our discretion, offer a pro-rated refund for the unused full months remaining, less any discount applied for annual billing.

What isn't refundable

• Usage-based or one-time charges already incurred.
• Plans cancelled after the applicable refund window (except where local law requires otherwise).
• Accounts terminated for breach of our Terms of Service.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction.

Chargebacks

If you have a billing concern, please contact us first, we'd rather fix it directly than through a chargeback, which can lead to account suspension while it's investigated.

Contact

Billing questions? Email hey@reticle.sh. Postal contact: Reticle, Bengaluru, Karnataka, India.